Answers to common questions
Don't see your question? Reach out - our team is happy to help.
Products
Are your products for human use?+
No. All products are sold for in-vitro laboratory research only. Not for human consumption, diagnostic, therapeutic, or veterinary use.
What purity do you target?+
We target ≥99% purity verified by HPLC for our research peptides. Certificates of analysis are available on request.
How should I store products?+
Lyophilized peptides should be stored at -20°C protected from light. Reconstituted product should be refrigerated and used within laboratory-recommended timelines.
Orders & Shipping
How quickly do orders ship?+
Orders placed before our cutoff ship within 24 hours, Monday through Friday.
Do you ship internationally?+
Yes - we ship internationally to most destinations. Customers are responsible for any local duties or import requirements.
Is shipping discreet?+
Yes. All shipments use plain outer packaging without product references.
Payments & Returns
What payment methods do you accept?+
Accepted payment methods are displayed at checkout. Please contact us for invoicing options for institutional buyers.
What is your return policy?+
Due to the nature of laboratory products, returns are accepted only for products damaged in transit or shipped in error. See our Shipping & Returns page for details.